Behind every booming business is a slick operation
We can help you build one - without the burnout, breakdowns or broken systems.
If you’re looking to stabilise or grow your business, making sure behind the scenes is running like a well oiled machine is no easy feat. Rogue State has two options to get you on track - either invest in our extensive audit to get all the info you need or have us help you straighten out some processes. So you can focus on running your business with a more hands off approach, concentrate on the big fish while the pond thrives without you.
Operational Audit
A comprehensive review of both front of house and back of house operations can really help a business owner to identify what’s working and what’s not working. It’s this understanding that can help put in place processes which make your business run like a well oiled machine. This can award business owners the opportunity to step away, focus on other projects or simply alleviate some of the stress of running a business. We offer a range of audit topics split into FOH & BOH focus areas, you can choose to review them all equally or focus on certain pain points with more detail.
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A comprehensive audit can be applied at any point in a business journey, but aligning an audit to a goal such as stabilisation, growth or in order to step away can help us focus on the most important parts of your business.
Our audit could suit a business owner who wants to grow and open more venues but needs it all to be running slick before they start the process.
Equally it would suit a business owner who is struggling to keep things running, has to be too involved in the business, or the business just isn’t reaching goals it should be.
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We have 8 key areas we know are central to having a well run business - split into two categories.
Front of House:
- Venue Review
- Visual Merchandising
- Brand Review
- Customer JourneyBack of House:
- Operational Flow
- Cost Efficiency
- People Planning
- Metrics & ReportingIf you want to know more about what is included in each section download our operational support brochure.
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The quotation for an Operational Audit depends on the business goals, business size, location and focus areas. Each audit is quoted on an individual basis.
Our guidelines range from £900 - £3200 depending on the variables.
Just get in touch via the enquiry form for a call to discuss your project.
FOH
Venue Review
Visual Merchandising
Brand Review
Customer Journey
BOH
Operational Flow
Cost Efficiency
People Planning
Metrics & Reporting
Operational Support
We get it - you didn’t get into running your venue because you are thrilled by reports, operational flows or recruitment. It’s because you are passionate about what you do. So if you need a hand with organising or improving your operation, Rogue State has the experience and knowledge to help you get a little bit of operational clarity. Our support packages range from operational flows to training - so just let us know what you need the support on.
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It can be a huge headache when things just don’t work the way they are supposed to. Linking together tasks and workflows can streamline your operation to be more efficient and cost effective.
We look internally how things in your business operate and find opportunities that support your venues performance metrics. Think along the lines of customer journey, internal procedures and workflows or even technological improvements like till systems or booking systems.
We can even look at product and service development and generally improving your operational excellence.
If you think your business could scrub up in these areas, just reach out.
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Less cost = more profit, its as simple as that. And once sure fire way to sink a business is to not have an eye on how much money you are wasting.
We can take an indepth look at what you are spending and what you are making to rebalance the books. Anything from products, labour, cost savings, operating hours, outside contractors and a whole host of other factors that affect your bottom line.
This can be a lifesaver for businesses who either need to survive or need to grow. So just give us a shout if this is something you’re ready to look at.
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Writing policies to keep your business running smoothly can be a right headache.
We have a whole catalogue of policies that are hospitality and competitive socialising specific that you can apply to your business. This basic level of compliance can help you with smooth running, team management, and safeguard your business.If your business is lacking a basic or advanced level of policies we can write business and brand specific policies and tell you how to implement it in your business. Just let us know when you need us.
Processes
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It’s important that your entire team including all key stakeholders really understand the entire journey a customer takes from discovery to sale (and then customer retention). Having a team fully trained on each stage with actionable training and knowledge and understanding can be a powerful thing for a team.
Our training course on customer journey and customer service is tailored to your business and can be delivered in person or via videos depending on your business needs.
Drop us a line if you think this could be a powerful move for your team.
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Finding the opportunities for sales within a customer journey can sometimes feel like a minefield. But if your team understands not just the opportunities but exactly what’s appropriate to sell when - you’ve got one powerful tool in your arsenal.
Applying this training into your business can increase spend per head, uplift bottom lines and move your business forward ready for new development.
If you think this is the key to furthering the success of your business just drop us a line to chat in more detail.
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Brand Consistency is important to uphold in all areas of your business - but having a team that believes in your brand, loves & adopts your brand into their life is the dream ✨
Our brand training creates all the materials you need to train new and existing team members about your brand and business so that they can embody your brand each day they come to work. This consistency helps with brand recognition, customer retention and staff retention.
Can be delivered in person or via video depending on your business needs. Reach out for more information about how brand training can help your business.
Training
People
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Almost every single problem in an operation can be solved by people. Your product is being delivered by people and your team are the literal front line of your business. Team structures can be tricky and building a trustworthy and knowledgeable team can be hard.
Our people planning operation suport thoroughly analyses how your business runs and how your people support it and puts structures and development opportunities in place. This is particularly important if you are a business owner hoping for growth, more venues, or to step away from day to day operations.
Let’s chat about how people planning can be the key to a smooth running operation.
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Recruiting and employing the right team is make or break for business - it has such a significant impact on your ability to make money and not waste it.
Job design is crucial to the running of a business - who is responsible for what contractually, terms that help you as a business owner run things efficiently and perks that attract the right type of applicant are just a few of what needs thinking about for long term success.
If your business needs to review this fundamental element of team employment just send us a message.
