FAQs/ Questions/ Whatever you wanna call it.

Hospitality, competitive socialising and entertainment are our sweet spot. That’s because we have owned, run, and scaled businesses in those industries as well as having long careers working in big machines in various roles.

This means that we can give better guidance, advice and industry insight to the clients we work with. And sometimes it can really help businesses to work with someone whos actually been in their shoes.

So if you’re a restaurant, cafe, food truck, bar, pub, food brand, drinks brand, axe throwing venue, escape rooms, mini golf, activity centre, recreational sport activity, music venue, band or events venue then we reckon we would be a perfect match.

However… if you like our style and your brand has attitude and ambition we’re always open to working with businesses outside of those industries. So if you have an exciting project and like what you see - slide into those DM’s!

Rogue State has two arms (much like a person). We have courses and resources (coming soon!) for those on a shoestring budget, hustling and trying to DIY as much as they can. They are designed to give you knowledge and skills so that you can do as much as you can yourself.

If you have a startup budget, have secured some funding or just straight up have the capital to support it - you can also hire us, as professionals to work with you as a creative and/or strategic partner.

So, long story short - yeah! If you’re a small business or new startup we would love to find a way to work with you.

Ok, ok, ok. understood - we gotta pitch ourselves to get the gig right?!

1. We’ve been there, done that and got the well designed t-shirt to prove it. We owned and ran businesses that were making more than £1M a year in sales (not so humble brang…) So you can be certain that if you are looking for a creative or strategic partner we’ve got the goods to help you.

2. Agencies are all well and good - but they tend to be pretty general. They are great at certain services because they’ve got skills, but they don’t always have the wider understanding of the business. No shade, agencies are full of talented professionals - but we know from working with agencies in the past that being detached from your business makes it hard from them to really understand what you are going through. What it’s like on the front line. We think that having a partner with a better understanding makes for better working relationships and better results.

3. We genuinely believe that everything in your business is connected. Your product, your team, your social media, your customers, your processes - everything! So we know that brand design is nothing without application and asset design. Social media is nothing without sales strategy and operational processes are nothing without team. We take a bit more of a holistic view, seeing a client as a whole so we can work with you on the most important parts.

You might have noticed - we don’t have any fixed prices for services on our website. That’s because every business, every project and every client is different. We very rarely quote for the exact same project twice so each client gets their own proposal and quote based on what they actually want to work with us on.

Our courses and resources however do have a fixed price. That price is reflective of not just the skills and knowledge we offer in the course or resource its also about how much money it will save you in the long term, how much value it can add to your business and fair market value for the skill or ability it awards.

But we are always open to a conversation as our services can be flexible to accommodate businesses at different levels of development. Just drop us an email, we’re always happy to chat.

Every project is different (I’m sure you’re sick of hearing that by now!), you’ll see ballpark timelines on most of our services that give you a rough guide to turnaround.

Honestly though the biggest factor to the timeline on a project tends to be the client - sorry! We will ask for questionnaires and documents to be filled out, contracts signed and information gathered before we start a project. The quicker those are returned to us, the quicker we can get the ball rolling!

A lot of our services are projects that are completed and handed off to the client - however, we can offer ongoing support for creative services, campaigns and some operational support too. We only work long term with clients that we have worked with in some other capacity. For example if we designed your brand, or wrote your sales and marketing strategy. This is because we have a better insight to you, your business and how things work. That means we can offer a better, more tailored ongoing service that actually gets you results, rather than just turning into a machine that runs a hundred ads for businesses we know nothing about.

Flexibility is our middle name baby! We are based in Lincoln, UK but we can serve businesses all over the UK and even outside the UK too. If you’re a business who likes the cut of our jib, and wants to explore options with us just drop us a line.

If your business is in the UK and a reasonable drive from Lincoln we are always up for meeting our clients in person, and seeing our in work action. If you’re outside these parameters - no worries! Everything can be done via video chats, emails and file transfers.

The short answer is both! We work with new startups, small business, people who are right at the start of their business journey as well as established business who have been around the block. There is no barrier to working with us on this front.

No dramas. Sometimes you get part way through a project and realise you don’t have the time, skills, knowledge or patience for the job. We’ve all been there. Just reach out to use, tell us where you are at and we can discuss where is best for us to jump in and help.

For projects with a clear start and end date our payment terms are usually 50% deposit paid before work can begin. That secures your project and the dates we will be working on it.

Usually we would require the 50% remainder upon project completion and the final files and deliverables are sent once payment is complete.
Please note that deposits are non refundable.

We do understand that some people might want to break that down a little further - in some projects this may be possible. Just ask us.

For ongoing support this will normally come in the form of monthly payments on a contracted basis.

All projects will come with a quote and project proposal for you to consider before you commit to the work.